The Hippodrome Theatre is seeking a highly motivated and customer-focused individual to fill the position of House Manager. As the House Manager, you will be responsible for ensuring the smooth operation of all front-of-house activities during performances and events. This part-time position primarily involves working evenings and weekends.
Please send your resume with a cover letter to Nyq Smith
- Oversee the overall operation of the front-of-house area, including the lobby, and seating areas.
Coordinate and manage the activities of ushers, ticket takers, and other front-of-house staff.
- Ensure the safety and comfort of patrons by enforcing theater policies and procedures.
- Assist with the setup and teardown of events, including seating arrangements, signage, and concessions.
- Provide exceptional customer service, addressing patrons’ inquiries, concerns, and special needs.
- Collaborate with production staff, artists, and volunteers to ensure a seamless audience experience.
Respond efficiently to emergencies, including evacuations and medical incidents, following established protocols.
- Act as a representative of the Hippodrome Theatre, promoting a positive and professional image.
The ideal candidate will have:
- Prior experience in a customer service-oriented role is highly desirable.
Excellent interpersonal and communication skills, with the ability to interact effectively with patrons, staff, and volunteers.
- Strong organizational and multitasking abilities to handle various tasks simultaneously.
- Problem-solving skills and the ability to remain calm and composed in high-pressure situations.
- Knowledge of theater operations and front-of-house procedures is an asset.
- Basic computer literacy, including proficiency in ticketing systems and MS Office applications.
- Availability to work flexible hours, primarily evenings and weekends.
- Must be reliable, punctual, and committed to providing outstanding service.
To apply, please submit your resume and a brief cover letter highlighting your relevant experience and availability. We look forward to reviewing your application and meeting you soon!